Dutton Recruitment (Sheffield Engineering) are currently recruiting:
We are looking for a Service Delivery Manager for a permanent position based with our client in the West Yorkshire area.
Immediate start (subject to interview process)
Salary Circa £45,000 to £55,000 per annum (depending on experience)
Operational Duties:
* Effectively allocate resources to support competitive strategies, ensuring the company remains economically healthy and produces high returns.
* Continuous improvement - constantly striving to create efficiencies within the Company, finding the simplest way of doing things that will create a competitive edge.
* Committed to ensuring policies and procedures are followed at all times, to enable the business to achieve its objectives more efficiently.
* Evaluating and resolving technical problems on behalf of the customer.
* Occasional business development/sales responsibilities, including producing quotations for new business.
* Developing and maintaining relationships with customers.
* Maintain and manage the service diary and database to the required standard.
* Effectively process service reports and provide quotations for remedial repairs identified, communicating outcomes effectively with Customers.
* Full management of service calls system, including allocation of calls to engineers, notify/book engineers with specific sites, track and accurately record costs for calls into database and liaise with finance to ensure invoices are raised and despatch to customer in a timely accurate manner.
* Oversee and process new service orders.
* Key account management with existing Customers to ensure contracts are maintained to the highest standard.
* Proactive approach to keeping customers informed of progress.
Finance
* Financial management of day-to-day operations.
* Responsible for the operations budget working closely with the Finance department.
* Provide financial reports for the SMT.
* Evaluate, suggest and implement financial improvements across your area.
Management & Leadership
* Successfully develop the team by coaching staff to ensure they have the required skills to meet expectations.
* Monitoring performance, identify and recruit talented individuals, and succession planning for potential future skills gaps.
* Assist in creating a growth mindset culture and ensure the team feel valued but ensuring they accomplish objectives whilst ensuring that the team is developed professionally.
* Oversee the recruitment, effective onboarding and training of new employees.
* Take reasonable care for the Health, Safety and Welfare of all employees in accordance with legislation and the company's health and safety policies.
* Ensure that the day to say HR issues are managed: absence management, return to work meetings, holiday requests etc
* Manage, with the support of HR, personnel matters, drafting correspondence, updating HR templates, dispute resolution, disciplinary processes and advertising on policies and the employee handbook.
* Ensure compliance to all group systems, guidelines & policies.
* Ensure compliance with all employment law and carefully and consistently consider risk and risk mitigation.
* Internally manage the leaver process, including the return of all company property and ensuring the correct final salary is paid.
* Liaise with payroll and provide salary-related data for payroll processing purposes
Knowledge, Training & Experience
Essential
* Educated to minimum degree level (2.1) qualification or equivalent.
* Proven knowledge of energy efficiency processes and practices, the energy market and our business, products and services.
* Technical skills to understand design, install, commission, working to the highest safety and quality standards required by the company through attained accreditation.
* Proven track record of successfully managing and leading teams and working alongside others with positivity and respect.
* Confident with dealing with and resolving a wide range of customer issues to a satisfactory conclusion.
* The ability to apply knowledge of contractual issues to on-site situations and delivers projects on target and to timescales agreed.
* Project management, report writing/presenting and budget management experience.
* Awareness of financial management and managing resources.
* Sound knowledge of business functions.
* Knowledge of current health and safety legislation.
* Experience of applying policy development and implementing new strategies and procedures.
* Highly computer literate.
* Knowledge and experience of ISO standards and accreditation/best practice.
In the first instance, send CV's to sheffield@duttonrecruitment.com or call 0114 2200888 (option 1) for Engineering.
Dutton Recruitment are working as an Employment Business on behalf of our client.
We are looking for a Service Delivery Manager for a permanent position based with our client in the West Yorkshire area.
Immediate start (subject to interview process)
Salary Circa £45,000 to £55,000 per annum (depending on experience)
Operational Duties:
* Effectively allocate resources to support competitive strategies, ensuring the company remains economically healthy and produces high returns.
* Continuous improvement - constantly striving to create efficiencies within the Company, finding the simplest way of doing things that will create a competitive edge.
* Committed to ensuring policies and procedures are followed at all times, to enable the business to achieve its objectives more efficiently.
* Evaluating and resolving technical problems on behalf of the customer.
* Occasional business development/sales responsibilities, including producing quotations for new business.
* Developing and maintaining relationships with customers.
* Maintain and manage the service diary and database to the required standard.
* Effectively process service reports and provide quotations for remedial repairs identified, communicating outcomes effectively with Customers.
* Full management of service calls system, including allocation of calls to engineers, notify/book engineers with specific sites, track and accurately record costs for calls into database and liaise with finance to ensure invoices are raised and despatch to customer in a timely accurate manner.
* Oversee and process new service orders.
* Key account management with existing Customers to ensure contracts are maintained to the highest standard.
* Proactive approach to keeping customers informed of progress.
Finance
* Financial management of day-to-day operations.
* Responsible for the operations budget working closely with the Finance department.
* Provide financial reports for the SMT.
* Evaluate, suggest and implement financial improvements across your area.
Management & Leadership
* Successfully develop the team by coaching staff to ensure they have the required skills to meet expectations.
* Monitoring performance, identify and recruit talented individuals, and succession planning for potential future skills gaps.
* Assist in creating a growth mindset culture and ensure the team feel valued but ensuring they accomplish objectives whilst ensuring that the team is developed professionally.
* Oversee the recruitment, effective onboarding and training of new employees.
* Take reasonable care for the Health, Safety and Welfare of all employees in accordance with legislation and the company's health and safety policies.
* Ensure that the day to say HR issues are managed: absence management, return to work meetings, holiday requests etc
* Manage, with the support of HR, personnel matters, drafting correspondence, updating HR templates, dispute resolution, disciplinary processes and advertising on policies and the employee handbook.
* Ensure compliance to all group systems, guidelines & policies.
* Ensure compliance with all employment law and carefully and consistently consider risk and risk mitigation.
* Internally manage the leaver process, including the return of all company property and ensuring the correct final salary is paid.
* Liaise with payroll and provide salary-related data for payroll processing purposes
Knowledge, Training & Experience
Essential
* Educated to minimum degree level (2.1) qualification or equivalent.
* Proven knowledge of energy efficiency processes and practices, the energy market and our business, products and services.
* Technical skills to understand design, install, commission, working to the highest safety and quality standards required by the company through attained accreditation.
* Proven track record of successfully managing and leading teams and working alongside others with positivity and respect.
* Confident with dealing with and resolving a wide range of customer issues to a satisfactory conclusion.
* The ability to apply knowledge of contractual issues to on-site situations and delivers projects on target and to timescales agreed.
* Project management, report writing/presenting and budget management experience.
* Awareness of financial management and managing resources.
* Sound knowledge of business functions.
* Knowledge of current health and safety legislation.
* Experience of applying policy development and implementing new strategies and procedures.
* Highly computer literate.
* Knowledge and experience of ISO standards and accreditation/best practice.
In the first instance, send CV's to sheffield@duttonrecruitment.com or call 0114 2200888 (option 1) for Engineering.
Dutton Recruitment are working as an Employment Business on behalf of our client.
Salary:
£45000 - £55000 per annum + depending on Experience
Location:
Normanton,
West Yorkshire,
England
Duration:
Permanent
Reference:
Service Delivery