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Housing Team Coordinator - Permanent - Expired

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Housing Team Coordinator required for our local authority client based in East London.

£32,500pa (Perm)


Experienced Housing Team Coordinator to join friendly housing management team.

The Housing Team Coordinator is key in coordinating all activities of the housing team whilst holding a caseload. In this role, you will be assisting the Housing Services Manager lead a team of 4 housing officers manage approximately 600 properties. As part of your role, you will also be expected to manage a patch of between 150-200 properties. You will oversee key housing management services including lettings, tenancy management, arrears management (including former arrears), estate inspections and ASB.

You will also work in a daily partnership with the property services team to ensure a smooth and efficient void management process. You and your team of Housing Officers will be expected to represent Housing Association in court and external meetings, be a key point of liaison for our residents and community stakeholders.

The successful candidate will have previous housing management, arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience, knowledge of relevant housing legislation and experience of dealing with difficult conversations. Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post.


To coordinate the activities of the Housing team

To work in partnership with the HA's Property Services department to ensure robust joint working.

To ensure that the HA Housing Management performance standards are achieved are monitored.

To maximise income receivable from rents and charges including coordinating and delivering Housing Management Surgeries.

To liaise effectively with support staff in order that individual service users are able to maintain tenancies.

To deal with breaches of tenancy/license, including rent and service charge arrears as instructed by the Housing Services Manager and in close liaison with Support Management departments.

To be responsible for the administration of the HA's rent system.

Lettings & Void Management

To oversee lettings for the department, including ensuring all procedures are followed and efficient and high quality services are delivered.

To monitor completion of void turnaround action plan to ensure all properties are let within agreed timescale and all departments are kept informed of progress.

To accompany Property Services to void inspections, meetings with onsite staff to facilitate smooth and efficient void completions.

Liaise with relevant authorities on nominations received and provide input and advice in relation to tenant's ability to maintain a tenancy and in line with agreed protocols.

Liaise with the external bodies to ensure Nominations are received within agreements and timescales. To ensure support staff is informed of nominations so to arrange support interviews.

Sign Up Interviews: To conduct tenancy/license sign up interviews including conducting a full explanation of the tenancy/license agreement and where to pay rent and service charges.

To alert Project Managers and staff to any imminent vacancies due to breaches of tenancy.

To complete and process housing benefit forms and other forms such as SP digital and Core.

Tenancy Management

To conduct tenancy reviews in conjunction with support staff and other relevant agencies involved with the service users.

To issue letters for breach of tenancy, notices and instigate court action and evictions as per the arrears policy and procedure and to keep support staff informed on all such occasions.

To advise support staff, maintenance and property services staff and other agencies involved of the end of tenancies immediately they arise.

Deal promptly with all complaints about housing management services as outlined in the HA's Complaints Procedure.

To coordinate rent surgeries and deliver surgeries on site.

Rent Collection & Key Financial Tasks

To weekly monitor rent arrears, ensure all departments receive information for their schemes and departments and oversee high level cases.

To report to the Housing Services Manager weekly on all high level arrears cases.

Ensure all residents who hold arrears have in place a debt management plan.

To work with the Housing team to deliver innovative ways to deliver financial advice sessions.

Prevent rent arrears taking place and recommend action to the Housing Services Manager and in line with the HA's Arrears Policy and procedure.


Minimum of 2 years' experience of property and arrears management in one or more of the following settings, housing associations, local authority, or voluntary housing project.

Experience of managing complex and difficult situations in relation to vulnerable service users.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.

You can also send your CV direct to:

Up to £32500 per annum + Per Annum

East London,

40hrs per week