Dutton Recruitment (Sheffield Engineering) are currently recruiting:
We are looking for a Desktop Support Technician for a permanent position with our client based in Sheffield.
Salary: £20,000 to £25,000 (depending on experience)
This will be working Monday to Friday in office, Work from home is available as needed.
Main purposes of job
Support end users via troubleshooting daily issues from password resets to basic windows issues to software specific problems. Person would be responsible for three locations: Sheffield UK, Lupfig Swiss, and Shenzen China.
Key tasks
* Resolve end user issues via our helpdesk ticketing system and following through on escalation issues. Must be comfortable with in-person, over-the-phone and web conferencing communications.
* Support and manage Information Technology projects as needed.
* Assist in developing and implementing departmental documentation and procedures.
* Provide remote support to end users around the world.
* Typical day-to-day desktop support, including maintenance, troubleshooting and technical support services for users throughout the organization.
* Monitoring and resolving tickets.
* Troubleshooting printer and peripheral issues.
* Computer software and hardware troubleshooting.
* Troubleshoot remote connectivity from external end users.
* Managing Active Directory users and groups, file and folder permissions, managing Exchange and ERP accounts.
* Imaging and troubleshooting Windows image deployments through SCCM
* Basic Linux knowledge, access control
* Manage iPhones and Mobile Device Management tools.
* Provide user training and support for commercial software packages as applicable.
* Collaborate with IT personnel at all business locations to ensure efficient and continual operation of desktops, laptops, and mobile devices throughout the organization as requested.
* Document and maintain asset tracking of hardware, software, and equipment.
* Participate in monthly maintenance events.
* Keep current with latest technologies.
* Other duties as assigned.
Key results/objectives
* Ensure Service Level Agreement on tickets is being met.
* Resolve/help find solutions for technical needs such as networking manufacturing equipment.
* Work with team members across multiple plants/countries
In the first instance, send CV's to Sheffield@duttonrecruitment.com or call 0114 2200888 (option 1) for Engineering.
Dutton Recruitment are working as an Employment Business on behalf of our client.
We are looking for a Desktop Support Technician for a permanent position with our client based in Sheffield.
Salary: £20,000 to £25,000 (depending on experience)
This will be working Monday to Friday in office, Work from home is available as needed.
Main purposes of job
Support end users via troubleshooting daily issues from password resets to basic windows issues to software specific problems. Person would be responsible for three locations: Sheffield UK, Lupfig Swiss, and Shenzen China.
Key tasks
* Resolve end user issues via our helpdesk ticketing system and following through on escalation issues. Must be comfortable with in-person, over-the-phone and web conferencing communications.
* Support and manage Information Technology projects as needed.
* Assist in developing and implementing departmental documentation and procedures.
* Provide remote support to end users around the world.
* Typical day-to-day desktop support, including maintenance, troubleshooting and technical support services for users throughout the organization.
* Monitoring and resolving tickets.
* Troubleshooting printer and peripheral issues.
* Computer software and hardware troubleshooting.
* Troubleshoot remote connectivity from external end users.
* Managing Active Directory users and groups, file and folder permissions, managing Exchange and ERP accounts.
* Imaging and troubleshooting Windows image deployments through SCCM
* Basic Linux knowledge, access control
* Manage iPhones and Mobile Device Management tools.
* Provide user training and support for commercial software packages as applicable.
* Collaborate with IT personnel at all business locations to ensure efficient and continual operation of desktops, laptops, and mobile devices throughout the organization as requested.
* Document and maintain asset tracking of hardware, software, and equipment.
* Participate in monthly maintenance events.
* Keep current with latest technologies.
* Other duties as assigned.
Key results/objectives
* Ensure Service Level Agreement on tickets is being met.
* Resolve/help find solutions for technical needs such as networking manufacturing equipment.
* Work with team members across multiple plants/countries
In the first instance, send CV's to Sheffield@duttonrecruitment.com or call 0114 2200888 (option 1) for Engineering.
Dutton Recruitment are working as an Employment Business on behalf of our client.
Salary:
£20000 - £25000 per annum + Depending on experience
Location:
Sheffield,
South Yorkshire,
England
Duration:
Reference:
IMCKH13/2