Dutton Recruitment are seeking a Hire Desk/Office Manager for a permanent role based in East London.
You will be responsible for the smooth running of a hire desk, dealing with customer interaction/contact, efficient order handling, interdepartmental communication team performance and compliance aspects of the client's business.
As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources, and delivering excellent customer service. This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.
Key Responsibilities
* Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
* Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
* Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
* Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
* Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
* Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
* Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
* Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
* Targets: work towards reaching targets against measured KPI's
Key Personal Characteristics
* Work well under pressure and be able to prioritise tasks.
* Good communication skills and able to deal with customers professionally.
* Excellent people management skills
* Ability to organize workload and teams focus
* Proven excellent and advanced PC and MS skills
* Remains calm under pressure
* Proven experience in managing and leading teams
* Strong advantage to have a background in Hire and Construction
Key Requirements
* Advanced computer skills in MS office and software packages
* At least 5 years management experience of leading and managing teams
* Proven experience in managing KPI's and implementing change
* Ideally come from a customer driven organization with outstanding written and communication skills
* Demonstrated ability to solve problems and introduce change to a challenging environment
* At least 5 years of experience of dealing with customers in a blue-collar environment
If you wish to be considered for this role, please either:
* Click on "Apply Now" to submit your details online
* Download the Dutton Recruitment App from Google Play/App Store
* Call us on 0114 22 00 888 and press 2 for the Construction Division
You will be responsible for the smooth running of a hire desk, dealing with customer interaction/contact, efficient order handling, interdepartmental communication team performance and compliance aspects of the client's business.
As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources, and delivering excellent customer service. This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.
Key Responsibilities
* Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
* Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
* Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
* Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
* Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
* Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
* Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
* Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
* Targets: work towards reaching targets against measured KPI's
Key Personal Characteristics
* Work well under pressure and be able to prioritise tasks.
* Good communication skills and able to deal with customers professionally.
* Excellent people management skills
* Ability to organize workload and teams focus
* Proven excellent and advanced PC and MS skills
* Remains calm under pressure
* Proven experience in managing and leading teams
* Strong advantage to have a background in Hire and Construction
Key Requirements
* Advanced computer skills in MS office and software packages
* At least 5 years management experience of leading and managing teams
* Proven experience in managing KPI's and implementing change
* Ideally come from a customer driven organization with outstanding written and communication skills
* Demonstrated ability to solve problems and introduce change to a challenging environment
* At least 5 years of experience of dealing with customers in a blue-collar environment
If you wish to be considered for this role, please either:
* Click on "Apply Now" to submit your details online
* Download the Dutton Recruitment App from Google Play/App Store
* Call us on 0114 22 00 888 and press 2 for the Construction Division
Salary:
Up to £35000 per annum
Location:
Barking and Dagenham,
London,
England
Duration:
Permanent
Reference:
EHA/HDOM/ELDN