Jobs

Oracle Financials Support Officer required for our local authority client based in North West London.

£300 per day

THE ROLE:

Functional support of Oracle Financials R12, L1, L2 and L3

To support and maintain existing computer applications to agreed service levels.

To develop existing computer systems as required.

To implement new computer systems in accordance with agreed project plans.

To upgrade existing computer systems in accordance with agreed project plans.



Work proactively to make a positive contribution to the delivery of the service. This will include working flexibly to support the objectives of the Council.

At all times to provide a customer focused service.

To support the One Council culture by ensuring that the Council's overall vision, values and ethos are central to the approach taken.

Collaborate and share knowledge with all colleagues to create and support effective and productive working relationships.

To take ownership of and resolve IT service requests and faults.

The post holder will work under the Council's performance management scheme, and will be expected to develop, in conjunction with their line manager, their key result areas, and personal development plan.

The post holder will be expected to work outside of normal working hours (08.00 to 18.00). This may include on occasion working at weekends.

To create and maintain documentation in the IT Service Knowledge Base to agreed standards.

To participate in virtual teams as required.

To proactively maintain and develop their skills and knowledge as required to support the delivery of the IT service.

To contribute to the continuous development, improvement, efficiency and success of the IT Service. Individuals will be accountable for complying with all relevant Council policies and procedures.

To provide support and cover for colleagues as required.

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults.

Carry out duties with due regard to the Council's Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.

Undertake any other duties commensurate with the general level of responsibility of this post.

Experience of working in a technically complex IT environment.

Experience of supporting and troubleshooting computer applications in a complex IT environment.

Must have detailed in depth knowledge of Oracle Financials at both the functional and technical level.

Extensive experience of logging and resolving Helpdesk calls for users of Oracle Financials including the following:

Creating users.

Amending access rights and password control.

Providing detailed guidance on how to carry out functions within all modules of the system.

Providing detailed guidance on order management issues eg approval hierarchy.

Order status updates.

Payment status updates.

Escalating to Technical resources as required.

Running and maintaining regular statistical reports.

Updating and maintaining supplier and customer codes and references.

Updating chart of accounts codes.

Advising on data cleansing requirements.

Segment value creation and maintenance.

Experience in providing application support in a Windows or Unix environment. This must include the following:

Supporting applications.

Implementing applications (including upgrades).

Supplier Liaison.

Documenting processes to agreed Standards.

Experience in the planning, installation and configuration of new releases of software; system testing, and co-ordinating work with external software or service suppliers, ensuring minimum disruption is caused to the operational service during the upgrade.

Experience in providing documentation and training for new features to client staff.

Experience in monitoring the performance of applications, identifying problems and resolving them, producing statistics and other reports as required, and advising IT management of problems and potential improvements.

Experience in using various support tools (e.g Business Objects, Job Scheduling, System Configuration, Management Reporting).

Skills and Abilities:

Able to diagnose and resolve practical problems.

Able to prioritise a workload and focus on necessary tasks.

Able to adapt quickly to new developments in software and hardware.

Able to quickly learn and support other applications.

Resourceful - able to fully utilise available tools to affect an efficient resolution to a problem.

Able to communicate clearly and effectively with staff at all levels in the organisation both verbally and in writing.

Able work on projects to tight deadlines and budgets.

Ability to work in a team that delivers a range of high availability services.

Ability to work with a diverse range of customers with widely varying requirements and priorities.

Able to identify, produce, and follow technical and non-technical processes and procedures.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.

You can also send your CV direct to: paul.barrow@duttonrecruitment.com