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IT Support Consultant - Contract

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Our client is looking for an IT Support Consultant who has experience of designing and delivering highly available IT Infrastructure whilst working in a technically complex IT environment.



Job Purpose:



Support and maintain the existing ICT infrastructure for the shared service, covering all four areas of client, datacentre, voice & data network and application support, but with additional specialisation in one of the areas.

Advise on, design and implement solutions in own area of specialisation.

Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.

Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.



Skills and Abilities:



Able to diagnose and resolve practical problems.

Able to prioritise a workload and focus on necessary tasks.

Able to adapt quickly to new developments in software and hardware.

Resourceful - able to fully utilise available tools to affect an efficient resolution to a problem.

Able to communicate clearly and effectively with staff at all levels in the organisation both verbally and in writing.

Able to manage and work on projects to tight deadlines and budgets.

Able to train technical and non-technical personnel.

Able to effectively liaise with 3rd party organisations to resolve technical issues.

Able to work in a team that delivers a range of high availability services.

Ability to work with a diverse range of customers with widely varying requirements and priorities.

Able to identify, produce, and follow technical and non-technical processes and procedures.



Knowledge and Qualifications:



Evidence of on-going professional development.

Knowledge of the IT Infrastructure Library (ITIL) framework.

Expert knowledge in one of the following skillsets and a broad understanding of the areas covered in the remaining skillsets:



Datacentre Support Team skillset, including:



Building & maintenance of VDI/RDSH infrastructure

Virtualization infrastructure (VMWare, Hyperv)

Building and Maintenance of physical servers (Unix & Windows)

AD-integrated trusted realms

System Centre management (SCOM/SCCM/SCVMM/SCORCH)

Security Hardening of Servers

Unix/Linux server patching updates and maintenance

Server Performance and capacity management, fault and availability analysis and reporting

Building & maintenance of SAN infrastructure (Dell Compellent, EMC)

Building & Maintenance of archiving infrastructure

Implementation of / reporting on patch management (Windows/Unix servers / 3rd party applications)

Disaster Recovery

Building and maintenance of backup solution, including definition of backup strategy

Monitor backup solution, configure backups, restore (Commvault Simpana)

Process and Task Automation management

PKI infrastructure management, Rights Management Server.

AD management, including GPO and ADFS, and KMS

Sysadmin scripting (powershell, vbscript, etc)



Applications Support Team skillset, including:



SQL/Postgres/Mysql server support & Database Administration

Building and management of Exchange server environment

Lync (Skype for Business) Server

Building and management of Mobile Device Management environment (MobileIron)

Building and management of Sharepoint infrastructure, including sharepoint extranet

IIS server/Tomcat/Apache

Enterprise Email and Web filtering support (Trend, iBoss)

Automated Software deployment

Office 365



Client Support Team skillset, including:



Client support in a corporate environment (physical and virtual)

Client image creation, update and distribution

Monitor, report status and resolve issues in client patching for windows and 3rd party software

Print and scanning services

Monitor and repair client AV

Build and maintain AV infrastructure

VDI, RDSH & thin client support

Virtual client broker (Quest vWorkspace)

APP-v and Remote app software packaging and maintenance

Management and administration of Active Directory and AD policies

Public pc's management and maintenance (e.g. libraries)

Thin-client management (10Zig/Dell WYSE)



Voice & Data Network Support Team skillset, including:



LAN switch configuration and management (Juniper, Cisco, HP)

Router configuration and management (Juniper, Cisco, HP)

Firewall configuration and management (Juniper, Cisco)

Load balancer configuration and management (F5)

Configuration and management of external DNS

Management of external and internal IP addresses

ACD telephony system (Interactive Intelligence, Unify)

Netcall Automated Switchboard

Network monitoring (Nagios)

Internet connectivity/resilience

Enterprise wireless solution management (Xirrus, Purple Wifi)

Remote access (Juniper SA)

Enterprise Email filtering (Trend Micro)

Enterprise Web filtering (iBoss)

GCSX secure email

N3 connectivity and security



For further information please call us on 01708728826 or email ambra.toma@duttonrecruitment.com

Salary:
£300 - £315 per day

Location:
Wembley,
London,
England

Duration:
3 months +

Reference:
ITSupport1