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Housing Options Officer - Temporary

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Housing Options Officer required for our local authority client based in Neath Port Talbot


The main purpose of the role is to receive enquiries from households who are experiencing housing difficulties and to provide relevant advice information and assistance with the aim of preventing homelessness (this will include face to face and telephone interviews, home visits and multi agency case conferences.

Be responsible for carrying out statutory investigations related to statutory homeless applications having regard to relevant legislation, Code of Guidance and identified good practice;

Issue statutory decisions and notification letters

Act as duty officer and be point of contact on behalf of the team.

Secure appropriate interim, temporary accommodation and permanent accommodation for qualifying households;

Carry out relevant needs assessments and develop Personal Housing Plans

To carry out actions as identified in the Personal Housing Plans co-ordinate and deliver appropriate packages of support;

Maintain accurate records of interviews and cases presented;

Gain expert knowledge of the role of housing providers, tenancy support and advice agencies within the area and their contribution to the prevention of homelessness and to refer clients appropriately to identified agencies for support, advice or practical assistance;

Undertake appropriate Risk Assessments, act on identified risks and to ensure compliance with all Corporate and Directorate Health and Safety Policies;

Participate in supervision and appraisal sessions and to undertake personal development and training as identified;

Work within policies and procedures to ensure compliance with the Supporting People Programme Grant regulatory framework, including timely recording of outcomes

Establish effective liaison with other agencies in both statutory and voluntary sector to best meet the needs of service users;

Resent the service on identified groups and forums;

Participate in the Housing Options out-of-hours rota to include weekends and bank holidays

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.

You can also send your CV direct to:

Up to £12.35 per hour + PAYE

Neath Port Talbot,