Jobs

Our client is currently recruiting for a Housing Officer who has experience of tenancy management in a social housing environment and of dealing successfully with the challenges to which this can give rise. Candidate must have a good understanding and knowledge of housing and other relevant legislation and regulatory framework within housing and associated case law.



Knowledge & Experience



Experience of using and maintaining financial records and IT systems and of

producing and reporting on management information

A record of successfully engaging with others and building positive relationships

with a variety of stakeholders

Experience of working in an environment requiring the delivery of outstanding

customer service and of dealing effectively face to face with customer enquiries

and complaints

Experience of writing and presenting reports and dealing effectively with

correspondence.

Evidence of working as an effective team player and building and maintaining

effective relationships with colleagues.

A successful track record of contributing to continuous improvement in order to

improve organisational performance, reduce costs and deliver increasing

customer satisfaction.

Able to deal with confrontational situations and resolve the situation and remain

calm at all times.

Able to deputise occasionally for the housing manager and supervise the day to

day work of housing assistants



Skills and abilities



Well organised

Able to work under pressure and flexibly

Self-motivated, decisive and persuasive

Excellent oral and written communication skills including the ability to write

complex reports

Good at problem solving

Strong customer care skills

Committed to the delivery of high-quality services



Qualifications



Educated to GCSE "A" Level or NVQ Level 3 or having equivalent experience. A

housing qualification would be an advantage, but is not essential.



If you are interested, please apply with your cv - ambra.toma@duttonrecruitment.com or call 01708 380 820.