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Call Centre Agents - Permanent

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Dutton Recruitment are currently recruiting for Call Centre Agents in Sheffield for a Client of ours.

Job Role:

* Receiving incoming calls and emails from customers regarding online orders placed with Clients.
* Where necessary, referring issues to relevant internal/external departments using correct escalation procedures.
* Working for a global retailer, you will be responding to customers over the phone and via email regarding their online orders.
*

Advising on timescales for deliveries and dealing with refunds and returns.
*

We need you to have great communication skills, both written and verbal as it involves both contact over the phone and also via email.

Pay & Benefits:

*

£8.30 per hour, which increases with your length of service and performance.
*

Access to our employee benefits platform that provide a wide variety of special offers and discounts which include; discounted cinema tickets, days out, hotel stay, online retailers and much more!.
*

We also have great progression opportunities available if you are interested in working your way up.

Hours:

* Working full time 37.5 hours per week. Shift patterns available 9AM-10PM Monday - Sunday
* Would be required to work at least 1 in 3 weekends



If this is something you are intersted in or know someone who may be then please forward your CV to Tom Davison.

Tom.davison@duttonrecruitment.com



Thank you,

Salary:
£8.30 - £8.5 per hour

Location:
Sheffield,
South Yorkshire,
England

Duration:
Permanent

Reference:
TDA-CCA-19