Dutton Recruitment are seeking an Assistant Service Manager for work in the Waste sector, based in Barnsley.
Duties will include (but are not limited to):
* To be responsible for the supervision & performance of the workforce, ensuring works are completed in a timely & customer focused manner to provide a quality service, with a focus on continuous improvement. Responsibilities:
* Preparing weekly workload & labour deployment programmes, including the allocation of vehicles & plant to meet service & business requirements, whilst maximising operational efficiencies.
* Complete quality audits within each team, including monitoring on site to ensure that all scheduled & reactive work is completed.
* Undertake performance management, complex data analysis & interpretation, promoting quality service delivery & continuous improvement contributing to the achievement of the key performance indicators outlined in the service delivery plan.
* Use ICT solutions to deliver existing services, including the completion of electronic records to support new services & initiatives.
* To carry out risk assessments, investigate & report incidents/accidents & ensure the health & safety of all staff & resources within the service in accordance with relevant protocols & legislation.
* To support business planning processes by continually reviewing services to drive efficiencies & operate effectively to meet customer needs.
* On an ad-hoc basis & at the request of service management, undertake operational duties (including driving duties) in order to maintain business continuity.
* Monitoring of relevant service budgets, ensuring effective deployment of labour, vehicles & plant to maximise operational delivery.
* Ensure that drivers have completed all safety checks at the beginning & end of each day & that all vehicles are cleaned weekly.
* Manage a team of staff, providing direction & co-ordination of workloads, support & guidance dealing with recruitment, induction (including vehicle induction) motivation, training, welfare & discipline issues as appropriate.
* Respond & effectively manage a range of customer enquiries & complaints in line with corporate frameworks.
* Liaise, communicate & attend relevant meetings with a range of stakeholders & provide regular updates as appropriate.
* Contribute, complete & present relevant reports as required.
* Maintain & keep up to date with relevant legislation & statutory requirements to adapt working practices & ensure compliance within the service.
Education & Training:
* Level 4 or equivalent vocational / technical qualification in a relevant discipline.
* IOSH Managing Safety or a willingness to undertake.
* Risk Assessment or similar health & safety training - desirable
* Full Cat C LGV driver licence.
* Willingness to undertake the Councils Leadership Programme.
Relevant Experience:
* Relevant experience of managing front line/logistically based teams.
* Experience in research & development activity including data analysis & performance reporting.
* Experience of completing risk assessments & relative health & safety documentation & investigations.
* Experience of setting targets & managing & monitoring performance.
* Experience of writing & implementing working practices.
Knowledge:
* Thorough working knowledge of current health & safety procedures & other relevant legislation applicable to the service area.
* Knowledge & understanding of front line/logistically based services.
* Knowledge of the pressures facing local government.
* Knowledge of best practice with regards to customer care.
Skills & Abilities:
* Excellent communication, negotiation & interpersonal skills with the ability to deal with a variety of internal & external customers with ability to resolve conflict.
* Strong monitoring & leadership skills, with the ability to skilfully & assertively challenge current practice & develop innovative ideas
* Strong organisation & time management skills with the ability to work under pressure, being self-motivated & able to use own initiative under minimal supervision.
* Skilled in producing quality documentation including reports, ensuring they are suitable for a range of audiences.
* Effective problem solver with the ability to assess problems within a short space of time & with limited information, applying judgement & evaluation to inform, advise & the ability to get things done right first time.
* Able to undertake any travel in connection with the post
* IT skills including Microsoft packages
If you wish to be considered for this role, then please submit a CV by clicking on "Apply Now" or call us direct on 01709 794000
Duties will include (but are not limited to):
* To be responsible for the supervision & performance of the workforce, ensuring works are completed in a timely & customer focused manner to provide a quality service, with a focus on continuous improvement. Responsibilities:
* Preparing weekly workload & labour deployment programmes, including the allocation of vehicles & plant to meet service & business requirements, whilst maximising operational efficiencies.
* Complete quality audits within each team, including monitoring on site to ensure that all scheduled & reactive work is completed.
* Undertake performance management, complex data analysis & interpretation, promoting quality service delivery & continuous improvement contributing to the achievement of the key performance indicators outlined in the service delivery plan.
* Use ICT solutions to deliver existing services, including the completion of electronic records to support new services & initiatives.
* To carry out risk assessments, investigate & report incidents/accidents & ensure the health & safety of all staff & resources within the service in accordance with relevant protocols & legislation.
* To support business planning processes by continually reviewing services to drive efficiencies & operate effectively to meet customer needs.
* On an ad-hoc basis & at the request of service management, undertake operational duties (including driving duties) in order to maintain business continuity.
* Monitoring of relevant service budgets, ensuring effective deployment of labour, vehicles & plant to maximise operational delivery.
* Ensure that drivers have completed all safety checks at the beginning & end of each day & that all vehicles are cleaned weekly.
* Manage a team of staff, providing direction & co-ordination of workloads, support & guidance dealing with recruitment, induction (including vehicle induction) motivation, training, welfare & discipline issues as appropriate.
* Respond & effectively manage a range of customer enquiries & complaints in line with corporate frameworks.
* Liaise, communicate & attend relevant meetings with a range of stakeholders & provide regular updates as appropriate.
* Contribute, complete & present relevant reports as required.
* Maintain & keep up to date with relevant legislation & statutory requirements to adapt working practices & ensure compliance within the service.
Education & Training:
* Level 4 or equivalent vocational / technical qualification in a relevant discipline.
* IOSH Managing Safety or a willingness to undertake.
* Risk Assessment or similar health & safety training - desirable
* Full Cat C LGV driver licence.
* Willingness to undertake the Councils Leadership Programme.
Relevant Experience:
* Relevant experience of managing front line/logistically based teams.
* Experience in research & development activity including data analysis & performance reporting.
* Experience of completing risk assessments & relative health & safety documentation & investigations.
* Experience of setting targets & managing & monitoring performance.
* Experience of writing & implementing working practices.
Knowledge:
* Thorough working knowledge of current health & safety procedures & other relevant legislation applicable to the service area.
* Knowledge & understanding of front line/logistically based services.
* Knowledge of the pressures facing local government.
* Knowledge of best practice with regards to customer care.
Skills & Abilities:
* Excellent communication, negotiation & interpersonal skills with the ability to deal with a variety of internal & external customers with ability to resolve conflict.
* Strong monitoring & leadership skills, with the ability to skilfully & assertively challenge current practice & develop innovative ideas
* Strong organisation & time management skills with the ability to work under pressure, being self-motivated & able to use own initiative under minimal supervision.
* Skilled in producing quality documentation including reports, ensuring they are suitable for a range of audiences.
* Effective problem solver with the ability to assess problems within a short space of time & with limited information, applying judgement & evaluation to inform, advise & the ability to get things done right first time.
* Able to undertake any travel in connection with the post
* IT skills including Microsoft packages
If you wish to be considered for this role, then please submit a CV by clicking on "Apply Now" or call us direct on 01709 794000
Salary:
Up to £12.60 per hour
Location:
Barnsley,
South Yorkshire,
England
Duration:
3 Months +
Reference:
DUT/CB/ASM