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Operation Support Officer (Parking) - Temporary

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Operations Support Officer requireded for our local authority client based in East London

£15.95ph Umbrella


Purpose of the job To assist in providing an efficient and effective administration service to the Operations Team covering:

* Ordering and invoice processing

* Raising invoices/chasing payments

* Responding to telephone and radio enquiries

* Maintaining basic personnel records

Income reconciliation

* Removal services

* Suspensions and dispensations

* Skip licensing.

Main duties and responsibilities

To carry out the administrative aspects of the Council's Suspension Service in compliance of the Statutory requirements and adopted procedures and deputise for the Team Leader Operations Support in this area.

To carrying out of all technical and general administrative functions within the section, including: * Processing of orders and invoices * Administration of recharges * Maintenance of equipment signs and lines * Collection and processing of payments * Providing statistics for statutory returns and performance targets. * Income reconciliation * Removals service * Suspension of parking places and dispensation * Skip licensing * Regular liaison with vehicle licensing authority (DVLA) in respect of the enforcement of untaxed vehicles.

To undertake the security and recording of monies and cheques in accordance with financial regulations.

To deputise for the Team Leader Operations Support as required and contribute to the overall management of the Operations Section, taking responsibility for the day to day functions.

To contribute to the overall development of Parking Services within the Borough. Job Activities:

To undertake the administration of suspensions and dispensation services including the processing of applications and making decisions on their validity, invoicing, accepting and receipting payments, dealing with payments enquiries.

To check and monitor all monies received from pay and display machines against audit printouts, resolving and recording any financial discrepancies. Deal with cash in accordance with relevant financial systems and procedures.

To report any faults regarding street infrastructure e.g. pay and display machines, signs and lines.

To maintain all information systems and statutory registers including the input, transfer and interrogation of the available data producing reports and other documentation in an appropriate form for other officers.

To provide administrative support to officers to deal with complaints and campaigns, producing statutory notices as required.

To provide specialist advice and guidance on all matters pertaining to parking suspension and regulations within the Borough.

To understand the Council's statutory duties in respect of parking suspension related legislation, especially the Traffic Management Act 2004, the Road Traffic Regulation Act 1984, the Refuse Disposal (Amenity) Act 1978.

To carry out purchasing requirements on behalf of the section raising requisitions, filing/recording of orders to ensure goods/services have been received and services provided in accordance with requests and with Financial Regulations.

To raise invoices and recharges for expenses incurred and to ensure all charges are made in accordance with agreed scales, receipt cheques and arrange for refunds ensuring financial regulations are adhered to at all times.

To maintain and use word-processed documents, technical documents, spreadsheets and databases in agreed formats within agreed deadlines, including the filing, faxing and photocopying of documentation as required.

To assist the Team Leader Operations Support in the allocation of workloads, assisting with work prioritisation and helping to ensure the smooth day to day running of the service.

To facilitate the smooth running of the Operations Section by contributing and supporting all technical functions including the issuing/processing of statutory notices, orders, registrations, licences, responding to statutory agencies, arranging placing of adverts and arranging meetings, etc.

To deal with calls and callers to the section courteously, sensitively establishing client needs and providing the necessary advice and guidance.

To deal with enquiries from CEOs and their supervisors giving the necessary advice and guidance by telephone or by radio.

To provide a high level of customer care and promote the highest external perception of the Council at all times. Ensure that all customers are dealt with efficiently and effectively and that appropriate provision is made for customers with special needs.

To keep up to date with relevant legislation, Council policies and procedures, financial regulations, best practice and developments within the post holder's areas of specialist expertise, in order to provide a high quality service.

To participate in the Council's Performance Management Scheme, assisting in the development of realistic standards/targets and ensure these are met within the agreed timescale. Actively participate in schemes leading to team and individual development.

To ensure that all duties and responsibilities are performed in accordance with all Council policies and procedures including financial regulations, audit requirements, personnel policies and procedures, as appropriate.

To undertake any other duties and responsibilities which may arise from time to time and which are commensurate with the grade of the post and within the capabilities of the post holder.

To actively promote and comply with the Council's Equal Opportunities Policy in the opposition and eradication of all forms of discrimination and to ensure all services are accessible to all users.

To fulfil all duties and responsibilities with proper regard to the Council's Health & Safety Policy and any other relevant legislation in order to ensure a safe working environment for the public, the post holder and other members of staff. Flexibility of Hours Varied shift patterns of work will be required. To be agreed.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.

You can also send your CV direct to:

Up to £15.95 per hour + Umbrella

East London,