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Customer Contact Co-ordinator (Repairs) - Temporary

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Customer Contact Co-ordinator (Repairs) required for our local authority client based in North London.


The Customer Contact Co-ordinator will be based within the Property Services Team under the line management of the Repairs and Maintenance Team Manager and will manage all administrative aspects of the Repairs and Maintenance process.

Responsible for managing co-ordinating and developing the business processes and IT systems used by the Repairs and Maintenance Team. They will collate and analyse performance information, which will be provided by data team and ensure accuracy and ensuring robust reporting data for management and performance monitoring.

They will actively participate in the development of the IT systems used to manage work through the review of process maps to ensure that these reflect processes which are adopted by the team to reduce waste and endure effective service delivery.

This role will also support the Repairs and Maintenance Team, co-ordinating works and inspections for the Surveyors, filing and scanning of all documentation, staff and absence returns, stationery ordering, payment of accounts and invoices and preparation of papers and minute taking of relevant meetings.

This will be pivotal role in developing and maintaining vital links with other relevant teams within Housing or across the Council as whole. They will be first point of contact for the team and will either answer enquiries themselves or will ensure that the enquiry is passed on to a relevant team member and the enquirer is aware of this. The balance of these activities within each service area varies according to need.

Also responsible for managing and actioning queries from internal and external customers raised through the team mailbox.

This role will be responsible for maintaining centralised systems including ensure that all relevant documentation is updated on relevant systems and copies of certification is updated on the document management system.

Place orders with contractors, track and monitor completions where completions are outside timescales raise with suitable mangers.

Developing and maintaining good business relationships whilst ensuring good practice, sound financial accounting & statistical work and maintaining the organisations vision.


Good all-round level of education with high levels of literacy and numeracy.

Excellent communications skills both verbal and written to various stakeholders within the public and private sector.

Experience of managing information and maintaining accurate, robust and accessible IT based records.

Good level of experience in Information Technology including developing and maintaining bespoke software repairs & maintenance packages (ie: Northgate or similar), Word and Excel packages, developing and maintaining spreadsheets for processing large amounts of data/reports and power point presentations.

Experience of working and influencing across the organisation to ensure results.

Commitment to work with office management systems and following and updating procedures ensuring that information is accurate, accessible, consistent and up to date

Able to work flexibly to achieve tight deadlines using own initiative or as part of a team.

Experience of working in Repairs and Maintenance in Social Housing

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.

You can also send your CV direct to:

Up to £15.00 per hour + Umbrella

North London,