Administration Assistant required for our local authority client based in Basildon
Pay : £10p/h
Hours : 09:00 - 17:10 (36p/w)
Contract Length : 3 months - possibly ongoing
THE ROLE: Duties would include: Training to gain an extensive knowledge of ASH CRM and Dynamics CRM - to log, process, chase, collate responses for councilor and MPs and general inquiries checking for accuracy and grammar and checking to make sure that the response covers all of the points raised in the inquiry before it is transferred to the template and sent.
Training provided on how to process Freedom of Information Requests, Subject Access Requests, and Safeguarding Scoping Requests (Section 17's) - as above Training will be given on how to close inquiries down on the above systems.
The candidate would need to call or email service managers and chase up answers/inquiries, we contact the members or enquirers/customers directly to clarify some points if their original inquiry is not clear. 1 on 1 training will be provided.
All inquiries arrive in the main mailbox by email, as such there will be a majority of email work and less phone work.
The candidate will be trained on Civica Housing, Abritas, Jigsaw, and DELTA and the council reporting systems for homelessness and rough sleeping and how to take payments on Adelante.
To provide professional business support that facilitates the delivery of frontline services and the council priorities.
Ensuring the delivery of an effective and efficient service within required timescales and in line with corporate and service policies and operating guidelines, working in partnership with services to ensure that any risks, issues, or opportunities are identified and quickly addressed and championing continuous improvement to ensure that services are efficient as possible.
You will be responsible for delivering, the full menu of business support activities defined by the operating model to ensure the effective operation of the service.
This includes Document Management, Administration, Data entry to council systems, supporting meetings, and minute taking of lower-level cases and other meetings as requested.
Providing effective business support to meet the statutory and operational requirements.
Being aware of policies, procedures, and statutory legislation that impacts your role.
Carry out all accountabilities in compliance with the Council's Policies and Procedures.
Liaise effectively, professionally, and co-operatively with Business Support staff and service users.
Provide cover for colleagues and undertake any other work assigned consistent with the duties and responsibilities of an agile workforce.
Maintain accurate and effective communication with line management ensuring that they are regularly appraised of planned changes and developments
Actively support continuous improvement by identifying service issues, threats, and opportunities/improvements.
Abilities/Experiences
Administrative/secretarial experience
Experience in providing excellent business support functions ideally in a complex or regulated environment delivering high-quality services
Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
Ability to maintain simple information, recording, and filing systems (manual and computerized).
Ability to enter, collate, compile, and distribute information consistently and effectively using a variety of methods best suited to meeting client outcomes
Experience with IT systems and how they support service delivery.
Experience in delivering service improvements through a program of continuous improvement.
Effectively working as part of a team.
Knowledge/Skills
Working knowledge of the Microsoft Office suite of products
Knowledge of the IT-based systems in use within the Council for general and specialist functionality.
Strong written and verbal communication skills.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlisted by the client.
You can also send your CV direct to: billy.nolan-white@duttonrecruitment.com
Pay : £10p/h
Hours : 09:00 - 17:10 (36p/w)
Contract Length : 3 months - possibly ongoing
THE ROLE: Duties would include: Training to gain an extensive knowledge of ASH CRM and Dynamics CRM - to log, process, chase, collate responses for councilor and MPs and general inquiries checking for accuracy and grammar and checking to make sure that the response covers all of the points raised in the inquiry before it is transferred to the template and sent.
Training provided on how to process Freedom of Information Requests, Subject Access Requests, and Safeguarding Scoping Requests (Section 17's) - as above Training will be given on how to close inquiries down on the above systems.
The candidate would need to call or email service managers and chase up answers/inquiries, we contact the members or enquirers/customers directly to clarify some points if their original inquiry is not clear. 1 on 1 training will be provided.
All inquiries arrive in the main mailbox by email, as such there will be a majority of email work and less phone work.
The candidate will be trained on Civica Housing, Abritas, Jigsaw, and DELTA and the council reporting systems for homelessness and rough sleeping and how to take payments on Adelante.
To provide professional business support that facilitates the delivery of frontline services and the council priorities.
Ensuring the delivery of an effective and efficient service within required timescales and in line with corporate and service policies and operating guidelines, working in partnership with services to ensure that any risks, issues, or opportunities are identified and quickly addressed and championing continuous improvement to ensure that services are efficient as possible.
You will be responsible for delivering, the full menu of business support activities defined by the operating model to ensure the effective operation of the service.
This includes Document Management, Administration, Data entry to council systems, supporting meetings, and minute taking of lower-level cases and other meetings as requested.
Providing effective business support to meet the statutory and operational requirements.
Being aware of policies, procedures, and statutory legislation that impacts your role.
Carry out all accountabilities in compliance with the Council's Policies and Procedures.
Liaise effectively, professionally, and co-operatively with Business Support staff and service users.
Provide cover for colleagues and undertake any other work assigned consistent with the duties and responsibilities of an agile workforce.
Maintain accurate and effective communication with line management ensuring that they are regularly appraised of planned changes and developments
Actively support continuous improvement by identifying service issues, threats, and opportunities/improvements.
Abilities/Experiences
Administrative/secretarial experience
Experience in providing excellent business support functions ideally in a complex or regulated environment delivering high-quality services
Ability to work under pressure and respond effectively to rapidly changing priorities and deadlines.
Ability to maintain simple information, recording, and filing systems (manual and computerized).
Ability to enter, collate, compile, and distribute information consistently and effectively using a variety of methods best suited to meeting client outcomes
Experience with IT systems and how they support service delivery.
Experience in delivering service improvements through a program of continuous improvement.
Effectively working as part of a team.
Knowledge/Skills
Working knowledge of the Microsoft Office suite of products
Knowledge of the IT-based systems in use within the Council for general and specialist functionality.
Strong written and verbal communication skills.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlisted by the client.
You can also send your CV direct to: billy.nolan-white@duttonrecruitment.com
Salary:
Up to £10 per annum + PAYE
Location:
Basildon,
Essex,
England
Duration:
Temporary
Reference:
DUTTONBAS